SMARRT™ Call Center

The evolution from circuit to packet creates opportunities for increases profitability by extending beyond core network functions to include revenue-generating enhanced services. Network-based call center is an ideal application for packet networks, not only because of the inherent cost savings, but also because of the advanced functionality made possible by IP transport across many regions. Without legacy constraints to physical network equipment, call centers can function in a distributed configuration that allows more efficient use of the network and operators.

The Sonus SMARRT Call Center solution is one of the most advanced call center applications available and addresses the rising demand for web-enabled call centers that support users via phone, Instant Message and other mediums. Sonus offers a complete end-to-end solution with seamless systems integration, installation and a single point of support, giving carriers the confidence to deploy innovative call center capabilities and differentiate themselves in the market.